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Application Development and System Integration

Our highly skilled and well-trained service team provides enterprise with all-round service support during and after the implementation. We provide a wide range of service support to meet your specific needs and budgets, from on-site support to mailing in depot repair, and from maintenance agreements to time based options. In addition, we also offer calibration and testing, spare parts and material replacement, troubleshooting, consultation, etc.

On-site Service

Depot Repair

Materials Replacement

Migration Service

Regular Preventive Maintenance

Software Maintenance

Tuning & Testing

Hotline Support

PCOMPREHEANSIVE HARDWRRE SERVICE

Factory Authorized Depot Service and Onsite Support Include

Advance Exchange

Equipment Calibration

Firmware Update

Hardware Inspection and diagnosis

Network Connectivity Troubleshooting

Parts Replacement

Software Assurance Service

Professional Helpdesk Service and Onsite Support Include:

Defect Identification and Reporting

Enhancement and Change Request Submission

Functional and Operational Support

Installation and Configurations

Problems Diagnosis and Resolutions

Software Update - Major and Minor Release

Service Level Agreement (SLA)

The customer-oriented service plan in contract basis covers a range of quantitative and qualitative requirements including service availability, response and target resolutions times, problem severity levels definition, service limitations and incident escalation procedures to address every unique and critical business environment.

Preventive Maintenance Service

On-Demand Support Service

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